Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to get your order to you as quickly and safely as possible. Below you’ll find all the important details about our shipping process.

Processing Time

• All orders are processed within 1-3 business days.
• Orders placed after 2:00 PM (GMT) will be processed the next business day.
• You will receive a confirmation email once your order is placed and another notification once your order has shipped.

Shipping Rates & Delivery Times

We offer a variety of shipping options, so you can choose what works best for you:

• Standard Shipping: Estimated delivery within 3- 5 business days.
• Express Shipping: Estimated delivery within 1-3business days.
  

Please note that delivery times are estimates and may vary depending on your location and carrier.

International Shipping

We currently do not offer international shipping to countries outside of the United Kingdom

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your order's progress online.

Missing or Damaged Packages

We want your order to arrive in perfect condition. If your package is damaged or you believe your order is missing, please contact us within 7 days of receiving the tracking information so we can assist you.

Address Issues

Please double-check your shipping address before submitting your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Contact Us

If you have any questions or need assistance with shipping, feel free to reach out to our customer service team at hayanooruae@outlook.com or alternatively you can contact us on our instagram or TikTok. We're happy to help!